Client Charter

The Social Development Bank portal is an important channel of interaction and communication with its audience and information and services, and the Bank for Social Development seeks to form a strong relationship between itself and its audience based on criteria for strengthening, strengthening and developing this relationship to benefit both parties. This users ' charter contains, on the one hand, the gate obligations to visitors and the responsibilities of those visitors to the portal on the other.

1. Social Development Bank commitments

Based on the vision and message of the Bank for Social Development, and in order to achieve the objectives of its portal, we seek to provide the best possible services to the users of this portal from citizens and residents, whether individuals or organizations, which outlines the most important commitments of the portal, which are focused on:

A. Assistance and support:

The portal includes a section to assist and support the beneficiary audience. This section provides all the assistance needed by the visitor to the Social Development Bank portal, taking into account the widest possible number of visitors. Therefore, readable content and media materials have been provided in various forms, along with detailed information and links to some forms of assistance, such as: repeated questions, user ease, smartphone applications, etc.

P. Privacy and confidentiality of information:

The portal and the Social Development Bank establish the confidentiality of their users ' and visitors ' information at the top of the list of priorities, and the portal management is making every effort to provide quality services to all beneficiaries through the privacy and confidentiality document.

c. Provision of communication and participation mechanisms:

Gate management is committed to interacting and responding to requests for inquiries received through a page that has called us.

2. Electronic service standards

The time taken for the main page and all other pages of ready-to-use shall not exceed 4 seconds at the latest.

The time taken for the main page of the portal to be ready to use is an average of 2 to 4 seconds.

99.95% prefabricated

Three.

Since the Social Development Bank website is committed to providing the best possible services to its clients, there are a number of responsibilities that these clients have to assume to ensure that they have access to benefits as determined by the portal management, and there are some details on client responsibilities towards the portal:

Use and clear responsibility.

Privacy and confidentiality of information.