Community participation policy and discipline

Community participation policy and control:

1. E-participation means the user to interact with bank questionnaires or present a proposal, idea or innovative initiative with a view to participating the Bank in developing services and products provided by the Bank.
2. The Bank ensures that all participants are supervised and reviewed prior to publication in order to ensure compliance with State laws in this regard and to upgrade the levels of dialogue to achieve the required objectives.
3. The Bank reserves the right not to publish or to delete such participation as it deems to be contrary to its policies or laws in force in Saudi Arabia, without being obligatory, and in no case can the Bank or its staff be legally responsible for the resulting publication of comments or observations through its electronic means of participation.
4. Interaction with e-participation tools does not promise to accept or initiate the implementation of opinions or proposals by the Bank, but rather analyzes participants and examines their applicability and feasibility.
5. The Bank for Social Development retains its moral and legal right to deal with participants on the e-Subscription page, to record, convert, produce or reconfigure the idea or proposal in line with the Bank ' s working strategies.

Conditions and controls for e-participation:

1. The obligation to participate in laws and regulations.
2. Participation should be clearly and meaningfully written in Arabic.
3. Not participating more than once per user on the same subject.
4. Refrain from writing any bad words.
5. Failure to publish personal data such as names, contact data and addresses.

Electronic participation procedures:

1. Counselling: Preparation of consultation content based on development and improvement by the Bank ' s business departments.
2. Publication of consultation: Deployment of consultation content on the Bank website and social media with time limits for consultation.
3. Closure of consultation: Inventory and collection of participants.
4. Advisory analysis: Study and analysis of the results of the consultation by the General Management Group for Partnerships and Marketing.

Target group:

• Bank agents, community members, charities and government partners.

Department for Supervision of Electronic Participation:

The competent department to oversee participation and e-consultation in public participation in the development of Bank products and services is to manage the client ' s experience.