Client Charter

Bank for Social Development responsibilities:

Based on our vision and mission, we seek to strengthen the concept of productive vital society by providing financial and non-financial services aimed at achieving the concept of productive society in a fair and transparent manner and in pursuit of our objectives, we seek to provide the best possible services to customers and philanthropics. This Charter sets out the most important commitments and is structured around:

Assistance and support

The website includes a client assistance and support section, which provides all the assistance needed by visitors to the Social Development Bank website, taking into account the widest possible number of visitors. Therefore, readable content and media materials have been provided in various formats, as well as detailed information and links to some forms of assistance, such as Bank-Statistic news, success-surveillance reports, social financing programmes, project financing -- communication channels -- etc.

The Bank also provides support and assistance to the client in all branches and channels.

Privacy and confidentiality of information

The Bank for Social Development has developed state-of-the-art means and techniques to ensure the confidentiality of customers ' and site visitors ' information. The Bank is making every effort to provide quality services to all beneficiaries through its own Web site management policy and customer privacy and confidentiality are taken into account when serving the client in the branches of the Bank.

Mechanisms for communication and participation

The Department of Agent Care of the Development Bank is committed to interacting and responding to the enquiries received through all channels of communication ( branches and channels).

Electronic service standards

The time taken for the main page, and all other pages of ready-to-use, is up to a maximum of four seconds.

The time taken for the main page of ready use is an average of 2 to 4 seconds.

99.

95%

Responsibilities of social development bank agents:

Since the Social Development Bank website is committed to providing the best possible services to its clients, there are a number of responsibilities that these clients have to assume to ensure their access to benefits, and some details on client responsibilities towards the website are as follows:

Use and discharge responsibility:

The entry and use of customers is subject to the terms and conditions for the electronic use of Saudi Arabia ' s regulations, and access to the website is unconditionally approved by the terms and conditions of use. This approval applies from the date of the first use of the portal.

Restrictions on use:

Recognize that:

Provide or upload files containing software, materials, data or other information not owned or licensed by you.

Use this website in any way to send any commercial or unwanted e-mail or any abuse of this kind.

Provide or upload files containing damaged viruses or data.

Publication, declaration, distribution or dissemination of material or information containing defamation of reputation, violation of laws, pornography, indecent or contrary to Islamic teachings, public morals or any illegal material or information.

Use any means, programme or procedure to object or attempt to interfere with the proper operation.

Conduct any action that imposes an unreasonable, substantial or inappropriate burden on the site ' s infrastructure.

Property rights:

No sale, licence, lease, alteration, copy, reprinting, loading, advertising, transport, distribution or display in public, editing or establishing works deriving from any material or contents of this website for commercial purposes without the prior written approval of the Bank for Social Development, shall be permitted in any form and no modification of any contents of the website shall be strictly prohibited.

The drawings and photographs on this site are protected under copyright and may not be reproduced or exploited in any manner without prior written approval by the Bank for Social Development of Saudi Arabia.