Level of Service Convention

The Bank for Social Development affirms its interest in client satisfaction by providing the services of the Bank ' s external portal and electronic services at all times as a maximum and by providing branches in official times to function according to the system of the Ministry of Human Resources and associated regulations. Here we provide a list of the services of the external portal and e-services that have achieved compliance with these standards along with the maximum time for service delivery during working days. This time does not include completion of deficiencies in the event that the client does not provide all the required information, nor does it include the time taken to deal with transactions by a third party, such as other government entities, if the nature of the transactions so requires, and customers must adhere to the terms and justifications of each service as set out in the Bank ' e-based service manual.

The Social Development Bank portal establishes the confidentiality of the information of its users and visitors at the top of the priority list, and the website makes all its efforts to provide quality services to all beneficiaries through the privacy and confidentiality document.The Bank also preserves the customer ' s privacy and customer ' s information company when serving him in the Bank ' s branches.

The portal includes a section to assist and support the beneficiary audience. This section provides all the assistance needed by the visitor to the Social Development Bank portal, taking into account the widest possible number of visitors. Therefore, readable content and media materials have been provided in various formats, as well as detailed information and links to some forms of assistance, such as: common questions, e-service guide, smartphone applications, etc.The Bank also provides support and assistance to the client at the time of his visit to the bank branches for service or inquiries.